Payment Terms

  1. At Training Grounds Coffee, we aim to provide a seamless and secure checkout experience for our customers. Please review our payment terms to understand how we handle transactions and payment-related matters.

    Accepted Payment Methods

    We accept the following payment methods:

    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
    • PayPal: Secure and easy payment through your PayPal account
    • Apple Pay & Google Pay: Mobile payment options for fast checkout
    • Shopify Payments: For fast, secure payments directly on our platform
    • Gift Cards: If you have a Training Grounds Coffee gift card, it can be applied during checkout

    All payments are processed securely, and your payment information is protected through encryption. We do not store your payment details after a transaction is complete.

    Currency

    All transactions on Training Grounds Coffee are processed in USD (United States Dollar). If you are purchasing from outside the U.S., your bank may charge additional fees for currency conversion.

    Billing Information

    It is your responsibility to ensure that all billing information provided is accurate and up-to-date. Incorrect billing details may result in delays or cancellations of your order. If we are unable to process your payment due to incorrect information, we will contact you immediately for clarification.

    Payment Authorization

    By placing an order, you authorize Training Grounds Coffee to charge the total order amount, including applicable taxes and shipping fees, to your selected payment method at the time of checkout. In the case of subscription orders for Coffee of the Month, your card will be charged at the beginning of each subscription period (monthly, quarterly, or annually).

    Subscriptions & Recurring Payments

    For Coffee of the Month subscriptions:

    • Payments are automatically charged at the start of each subscription cycle (monthly, quarterly, or annually) based on your chosen plan.
    • You will be notified of each charge and can manage or cancel your subscription anytime by logging into your account.
    • If payment for a recurring subscription fails, we will notify you to update your payment method. If the payment remains unsuccessful, your subscription may be paused until payment is completed.

    Taxes

    Applicable sales tax will be calculated based on your shipping location and applied at checkout. Taxes are in accordance with state and local laws.

    Discounts & Promotions

    • Discount codes and promotions can be applied at checkout. Only one discount code may be used per order.
    • Discounts are valid for the duration specified in the promotion and cannot be applied retroactively to previous orders.

    Payment Issues

    In the event of payment failure or dispute, please contact our customer service team at traininggroundscoffee@gmail.com. We will work with you to resolve any issues related to failed transactions, overcharges, or unauthorized payments.

    Refunds & Cancellations

    • For refunds related to cancellations or returns, please refer to our Refund Policy.
    • Once a refund is issued, it may take 5-7 business days for the funds to be reflected in your account, depending on your bank or payment provider.

    Security

    We prioritize the security of your personal and payment information. All transactions are encrypted and processed through secure payment gateways. We comply with industry-standard PCI (Payment Card Industry) requirements to ensure your data is protected.

    Contact Information

    If you have any questions or concerns about payment or billing, please contact our support team at traininggroundscoffee@gmail.com. We are happy to assist you.